Shipping and Delivery Policy

SunSkinLab ships products through third-party fulfillment partners. The available shipping method, cost, handling time, and delivery time can vary by product and destination.

Contiguous United States

Eligible orders shipped to the contiguous United States and the District of Columbia may use Standard, Economy, or Express Shipping when available. Shipping charges are calculated according to the total billable shipment weight, destination eligibility, and selected delivery method. The exact shipping price is displayed at checkout. No order-value threshold changes the applicable shipping charge.

Delivery methods

Standard Shipping: estimated transit time of 7–14 business days.

Economy Shipping: estimated transit time of 5–7 business days.

Express Shipping: estimated transit time of 3–5 business days.

DDP Standard Shipping

Eligible Standard Shipping orders to the United States are shipped Delivered Duty Paid (DDP) through our fulfillment arrangement. Applicable import duties and import taxes are included in that shipping arrangement, so the recipient should not be required to make an additional import payment upon delivery. State or local sales tax may still be calculated and collected at checkout when applicable.

Processing and delivery estimates

Orders generally require 3–5 business days for handling and processing. The selected shipping method’s transit estimate begins after handling and processing. Delivery estimates are not guarantees. Weather, carrier disruption, customs review, destination restrictions, address issues, high-volume periods, and holidays can cause delays. If we learn that an order cannot ship within the stated time, we will contact you with updated information and, when required, offer the choice to accept the delay or cancel for a refund.

Special destinations

Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, the Northern Mariana Islands, American Samoa, Guam, other territories, and APO/FPO/DPO military addresses may have different serviceability, rates, methods, and delivery times. The contiguous-U.S. rate table does not automatically apply to these destinations. If a suitable rate is unavailable at checkout, contact us before ordering. We may be unable to fulfill an order to an unsupported destination; if so, we will cancel it and refund the amount paid.

Tracking and separate packages

Tracked shipping is used for eligible orders. Tracking information is sent when available. Products may be fulfilled by different suppliers or locations and may arrive in more than one package and on different dates. Receiving one package does not necessarily mean the complete order has been delivered.

Addresses and delivery issues

Customers are responsible for a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee an address change after fulfillment begins. If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, building staff, and carrier notices, then contact us promptly. If an order has not arrived by the end of the estimated window, contact us so we can request a carrier investigation.

Shipping charges

Original shipping charges are non-refundable except when required by law or when a refund results from an error for which SunSkinLab accepts responsibility. Return-shipping terms are described in our Returns, Refunds, Damage, and Order Issues Policy. Contact us through the Contact page and include your order number.